What Happened To Saying Thank You?
One of my biggest pet peeves is after the completion of a transaction the employee doesn’t say thank you. They just hand me the change and the bag and that’s it. Sometimes, out of habit, I am the one left saying thank you then the response from them is “no problem”. What? No problem….?!
No – there IS a problem. Call me old fashioned but there is something valuable to receiving a genuine thank you following a customer purchase. If that isn’t the way it’s done in today’s world, then when responding to MY thank you, here are 4 acceptable responses:
- “You’re very welcome.”Classic and simple.
- “It’s my pleasure.”This goes a step further and lets the customer know that the employee is sincere.
- “I’m happy to help.”This conveys the message that the employee enjoys their job and has a goal of administering quality service.
- “We appreciate your business.” This add-on to “you’re welcome” acknowledges the customer’s gratitude, and in turn, thanks them for choosing to do business with your company.
But is that really how it is today? Simply not thanking the customer is an acceptable way of doing business? It sure seems that way! No one likes to feel like they are in a one-way relationship, the kind where you are always giving thank yous yet are never receiving any. Customers want to feel like there is a two-way relationship with a company. The easiest way to make a customer feel valued and part of a two-way relationship is to continually thank them for their business and loyalty.
We, as business owners, managers and employees of ROSI Office Systems recognize how important it is to take the time to thank our customers. It’s not hard. Saying thank you is part of the overall experience a customer has with your company and part of building a consistent and memorable brand experience. Make the thank you heartfelt and sincere. Make the thank you about showing your gratitude for their business. Let’s bring back the thank you! I promise you, customers will leave your business with a more positive lasting impression and they will be glad they chose to do business with you.