Top 2 Reasons Workstation Clusters Make Call Centers More Profitable

Squeezing as many desks in the least amount of space possible is an outdated model for call center design.  That tactic helped reduce real estate costs but it did not help with employee morale or productivity. Setting up a successful call center is now a science of design, layout, ergonomics and economics.  The current trend in call center design is to use workstation clusters which can be configured to meet …Read More